"Regardless of what industry you're in, whether your b to c, your b to b... It's all about the people who are working with people. And when the people aspect of the business shines and goes above expectation, that's where you start to see loyalty really produced."
Episode Highlights
02:36 Introduction of Josh Liebman and his book "The Hospitality Mentality"
04:14 International Association of Amusement Parks and Attractions.
07:16 Creating loyalty through experiences, not just rewards.
10:08 Guiding principles for effective customer service.
15:43 Pineapple symbolizes invitation to share hospitality
17:58 Book explains tangible side of consulting work.
25:27 Write the book before worrying about drafting, editing, and publishing.
26:27 Write without barriers while acknowledging the time it will take.
Turn Your Training into a Book
Josh Liebman shares his journey of transforming his expertise and consulting work into a meaningful book, "The Hospitality Mentality: Create Raving Fans Through Your Guest Experience.”. During our conversation he shares how to create a guest experience that goes beyond expectations, turning customers into loyal advocates. Josh shares how to create a memorable experience worth talking about by leveraging the people within your organization.
Having a book, like "The Hospitality Mentality," adds a level of authority and connection with potential clients in the industry. It's seen as a tool to forge relationships and position oneself as an expert in the field. Josh encourages authors to write their book, revise drafts, and find the right message and structure. It's all about persistence. Don't worry about getting published right away—keep focused on the writing process.
Josh recalls the magical moment of receiving the first shipment of his book and why he waited to open the box when the first shipment of his book arrived. Initially, Josh was hesitant to sign copies of his book, but he quickly realized the power of personalized messages, making each one special for the recipient. Now, he takes pride in every autographed copy he sends out. He acknowledges David’s advice to date copies and personalize book signings for a more meaningful connection.
Make sure to listen to this episode for more from Josh and his new book. The insights shared in "The Hospitality Mentality" can transform your business forever. Get your hands on a copy today and start paving the way to creating raving fans through an unforgettable guest experience!
Connect with Josh
Order the Book The Hospitality Mentality
http://www.attractionpros.com/
http://attractionpros.com/category/podcast/
https://www.linkedin.com/in/joshualiebman
Resources
https://www.morgan-james-publishing.com/state-of-publishing/
Morgan James Publishing website